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This document sets out how we deal with you in the provision of services for Credit Broking. Complete Leasing Solutions Ltd is authorised and regulated by the Financial Conduct Authority (FCA).

Complete Leasing Solutions Ltd is a Credit Broker with a portfolio of carefully chosen funders on our panel. We do not have access to the entire market.

Our Services:

We will at all times act in your best interests, we will source funds from the market that are suitable to the requirements you disclose to us. When the preferred option has been agreed, we will provide you with information about the funding and the provider to ensure you understand your responsibilities and commitments, before any agreement is processed.

Our aim is to provide you with a professional and confidential service that delivers the highest possible standards. However, there may be occasions where you feel this has not been achieved and should you wish to make a complaint about any aspect of the service we provide to you please refer to our complaints handling procedure which can be found at www.completeleasingsolutions.co.uk

Our Charges:

We will not charge you a fee for our services as we receive a fee directly from the lender.

Data Protection:

When we provide services to you we will need to gather information about your personal circumstances. The information you provide to us will be subject to the Data Protection Act 1988 (the ”Act”). By signing this document or consenting via email or verbally, you authorise us or any company associated with us processing, both manually and by electronic means, your personal data for the purposes of providing advice, administration and management.

“Processing” includes obtaining, recording or holding information or data, transferring it to other companies associated with us, lenders or statutory, governmental or regulatory bodies for legitimate purposes including, where relevant, to solicitors and/or other debt collection agencies for debt collection purposes and carrying out operations on the information or data.

If at any time you wish us or any company associated with us to cease processing your personal data or sensitive personal data, or contacting you for marketing purposes, please contact The Data Protection Officer on 0303 123 1113 or in writing at The Information Commissioners Office, Wycliffe Hse. Water Lane, Wilmslow, Cheshire, SK9 5AF.

You may be assured that we and any company associated with us will treat all personal data and sensitive personal data as confidential and will not process it other than for a legitimate purpose. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data.

Subject to certain exceptions, you are entitled to have access to your personal and sensitive personal data help by us. You may be charged a fee (subject to the statutory maximum) for supplying you with such data.

Your Consent:

We intend to rely on this document for the services we provide to you and request that you provide your agreement to the Charges and Data Protection sections above. For your own benefit and protection you should read these terms carefully. If you don’t understand any point please ask for further information.

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